TGA Reference: RC-2023-RN-00217-1
ARTG: 296368
Sponsor: Ypsomed Australia – [email protected]
Customers have reported {that a} just lately delivered bolus will not be displayed on the Final Worth web page and can also be not displayed within the logbook of the mylife app.
If a working bolus on the mylife YpsoPump is ending and communicated to the app similtaneously the app makes an attempt to synchronise with the mylife Cloud account, it’s potential that the mylife App fails to log the completed bolus.
Consequently, the calculated insulin on board within the mylife App shall be too low. With subsequent insulin deliveries, this may result in an elevated threat of hypoglycaemia.
Clients are suggested to institute the next workaround whereas awaiting the software program replace:
- Within the mylife App, go to Settings – Private Information.
- Faucet “Signal out”.
- Then faucet “Check in” to log in to their mylife Cloud once more. Vital: don’t choose “Maintain me logged in”.
- Till the bug repair launch is accessible, carry out the synchronisation manually as soon as a day by tapping the cloud sync button on the house display. The software program replace is anticipated mid-March 2023.
The sponsor is anticipated to dispatch letters to all affected prospects inside two working days of the agreed date. Please don’t contact the sponsor for additional info until you imagine that you’ve the products underneath recall and haven’t obtained a recall letter.
The total discover may be discovered right here.
